CivOps is a Search Engine-Based, Multi-Channel Citizen Engagement platform with enhanced Cloud-Based CRM capabilities and seamless API integration. 93% of online experiences begin with a search engine. We provide universal end-to-end user interfacing by automatically connecting end-users to their respective local municipalities through location IP Address retrieval, which seamlessly connects citizen end-users with local municipality end-users that exist in the database. Municipalities can easily update their information to their database, which can be featured through integration on specific websites, web applications, mobile applications, etc.