dt Public Records
dtForms
dt Forms
dtForms enables digital services for residents and staff with combined online forms and workflow management, and case management features that manage the requests important to your community. Transform government with easy-to-create and easy-to-manage digital services that empower residents and staff to:
- Create easily accessible self-service online forms
- Manage and track important community requests using one system of record
- Report with clear analytics that improve long-term outcomes
dtForms offers an array of out-of-the-box government digital services that drive collaboration between departments and teams.
Create online forms and workflows to reduce call center and in-person interactions. Use reports and analytics to measure and improve service outcomes over time.
Design digital services to improve resident interaction. Connect users with the information they need, while making it easy to submit online requests and stay informed.
Use one system of record to manage and track service requests. Keep residents up to date and help staff quickly and effectively respond to resident needs.
Enable non-technical staff to innovate digital services without burdening limited IT resources and budget. dtForms is a web-based, digital services solution built for the public sector for quick and easy creation of online processes. This low-code solution combines forms and workflow with a customer self-service portal that integrates with case management, creating a single view of requests using one system of record. dtForms can integrate with any 3rd-party system.
- Digitize any form or process
- Create a “one-stop shop” with a customer portal
- Transform the back office with a Staff Portal
- Streamline services with the Customer Service Hub
- Build and transform online services with Service Designer
- Connect third-party technology with Integration Manager
- Gain insights into data with Realtime Reporting
- Reduce Workloads & Costs: The easiest request to fulfill is the one that’s self-served. Automatically deflect or merge redundant requests and reduce volume by 20-60%, ensuring consistent responses. Cut down on chaos around high-impact events with easy “+Follow” button for trending topics.
- Automate Repetivie Tasks: With dtPR, access the best features for automation — custom-configured templates and workflows based on individual triggers for notifications, escalations, tracking, and oversight reporting — plus GovQA exclusive time-savers not available anywhere else.
- Increase Cybersecurity: Not all data in staff care is suitable for release to the public. dtPR is fully CJIS, HIPAA, NIST, and FISMA compliant, offering the highest level of protection for exempt and confidential data. Build public trust and mitigate risk with redaction “oops!” protection, fully defensible audit trails, and timely exchange of sensitive documents within a secure environment.
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